Retirement of telephone banking service

1. Log into the BankVic app

2. Tap ‘Accounts’ in the lower left corner

3. Your accounts will be shown, and their current available balance. 

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Select the account you wish to view.

3. Your current balance will be on the right side of the account bar.  

1. Log into the BankVic app

2. Tap ‘Accounts’ in the lower left corner

3. Select the account you’d like to check

4. Your transactions will be shown to you, beginning with the most recent.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Your list of accounts will appear.

3. Select the account you wish to view.

4. The latest transactions will be displayed.

5. To view more transactions, select ‘View all Transaction and Account Details’.

6. Select a specific transaction to view details of that transaction.

7. Click on ‘Quick Search’ or ‘Advanced Search’ to search for a transaction.

1. BankVic App

2. Log in to the BankVic app.

3. Select ‘Pay’ from the menu at the bottom of the screen.

4. Select ‘Manage Payees’.

5. All existing payees will be listed.

6. You can also filter by ‘Payee’ or ‘BPAY’ by selecting this at the top of the list. Select the payee you wish to edit or delete.

7. If you wish to add a new payee, select ‘New+’ in the top right-hand corner and this will allow you to input the details of your new payee.

8. Check the details you have input are correct and select ‘Save’.

9. You will be prompted to get an SMS code. Press the orange 'Send SMS Code to …….' button.

10. An SMS code will be sent to your registered mobile phone number. Type the SMS code in the ‘SMS Code’ box. Press ‘Continue’ to finalize the changes.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Select ‘Payments’ from the top menu.

3. Click ‘Address Book’.

4. To edit an existing payee:

a) ‘Payee’ is selected under address book if you wish to update an individual payee.

b) ‘BPAY’ is selected if you wish to update biller details.

5. Click ‘Change’ next to the payee you wish to update.

6. You can change the details you wish to update, including account details and references, or biller code and customer reference number.

7. To update a payee you will need to get a one time password, click on the orange ‘Get SMS’ button.

8. An SMS code will be sent to your registered mobile phone number - type the code in the ‘Enter your One Time Password’ box.

9. Select ‘Save’ to finalize your changes.

10. Select ‘Delete’ to delete the payee from your address book.

1. Log in to the BankVic app using your pin, pattern or biometric feature.

2. Tap the ‘Card’ icon on the bottom menu.

3. Swipe across to select which card you would like to activate.

4. You will be prompted to enter the card expiry date, then select ‘Activate Card’.

5. Set your new PIN by entering it twice.

6. Tap ‘Activate Card’ to complete the process.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Select ‘Accounts’ from the top menu and choose ‘Card activation’.

3. Enter your 'Card Number' and the ‘Expiry Date’ shown on the card you wish to activate.

4. Once you have input the details of the card, select ‘Activate Card’.

5. Next you will need to send yourself an SMS. Select the Orange bar containing your mobile number, and you will receive a 6 digit code.

6. Input this code in the ‘SMS Code' box and select ‘Continue’ to complete your Card Activation.

1. Log in to the BankVic app using your pin, pattern or biometric feature.

2. Tap the ‘Cards’ icon on the bottom menu bar.

3. Swipe across until you find the card you would like to change the PIN on is in focus.

4. Under the image of the card, select ‘Change PIN’.

5. Two boxes will appear, 'Enter new PIN' and ‘Confirm new PIN’. Select the first box and use the keypad that appears to input your 4-digit PIN. Then select the next box and input the same 4-digit PIN.

6. Select ‘Continue’.

7. On the next page select ‘Send SMS code to ******’, a 6-digit SMS code will be sent to your Mobile Number.

8. Input this code into the ‘SMS code’ box below and click ‘Continue’.

9. If all details have been entered correctly, a message will appear advising your PIN has been successfully changed, and an SMS will be sent to your mobile number to confirm the change.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Select ‘Accounts’ from the top menu and choose ‘Card PIN Change’.

3. Under the Card Number field, select the card you would like to change the PIN on.

4. You will then see two boxes, click in the first box and you will see a keypad appear. Select the PIN you would like to use by clicking on the numbers.

5. In the second box, repeat this process and ensure you are using the same 4-digit PIN.

6. Next you will see the ‘Select Mobile Number’ section, use the drop down and select your mobile number.

7. Select ‘Get SMS', you will receive an SMS with a 6-digit code.

8. Input this 6-digit code in the box below ‘Enter your One Time Password’.

9. Select ‘Submit’ to finalize your Card PIN Change.

10. If everything has been completed correctly, a Green Tick will show at the top of the page displaying ‘PIN change successful’.

1. Log in to the BankVic app using your pin, pattern or biometric feature.

2. Tap the ‘Cards’ Icon on the bottom menu bar.

3. Swipe across to find the card you wish to lock.

4. Below the image of your card, select ‘Lock’.

5. An image will appear on your screen showing your card has been locked successfully. If you have your mobile number registered with us, you will also receive an SMS to confirm.

1. Log in to the BankVic app using your pin, pattern or biometric feature.

2. Tap the ‘Cards’ Icon on the bottom menu bar.

3. Swipe across to find the card you wish to unlock.

4. Below the image of your card, select ‘Unlock’.

5. An image will appear on your screen showing your card has been unlocked successfully. If you have your mobile number registered with us, you will also receive an SMS to confirm.

1. Log in to the BankVic app using your pin, pattern or biometric feature.

2. Tap the ‘Cards’ Icon on the bottom menu bar.

3. Swipe across to find the card you want to report as lost, stolen or damaged.

4. Press ‘Need help with your card?’.

5. If the card is Damaged - Select ‘Damaged your card?’ then select the orange ‘Yes’ button. (If damaged card is selected the current card you have will work for the next 14 days, please ensure you destroy your old card once the replacement card arrives. Do not destroy the card in until the 14-day period has ended.

6. If the card has been Stolen - Select ‘Card has been Stolen?’ then select the orange ‘Yes’ button.

7. If the card has been Lost - press ‘Lost your card?’ then select the orange ‘Yes’ button.

1. Log in to the BankVic app.

2. Tap ‘Pay’ in the lower middle.

3. Tap the ‘Transfer’ button in the upper left.

4. In the first section, select the account you’d like to transfer from.

5. In the second session, select the account you’d like to transfer to.

6. Type in the amount.

7. Select either ‘Pay now’, ‘Pay later’ or ‘Recurring pay’ and provide details if recurring.

8. Tap on ‘Pay at the bottom’.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Hover over the ‘Payments’ tab and select ‘Transfer Money’.

3. Choose which account you want to transfer from.

4. Choose from the list of Payees or click ‘New Payee’ and follow the relevant instructions.

5. Select the ‘Transfer Type’, the ‘Amount’ and choose when you would like the transfer to take place.

6. Press Next to complete the transaction.

7. Review the transaction details carefully and select Submit.

1. After logging in to the BankVic app, Tap ‘Pay’ in the bottom menu bar.

2. Tap ‘Pay Anyone’ to transfer money to an external account.

3. Under Choose a payee or biller select either ‘Payees' for an existing saved payee’ or ‘New+’ for a new payee.

4. Select the transfer method.

5. Enter the 'Account Name'.

6. Enter the ‘Nickname’ if you wish to save the account for future.

7. Select the ‘Transfer Type’.

8. Enter Your Reference - to appear on your statement.

9. Enter Reference - to appear on the payees statement.

10. Select ‘Save Payee - Yes' using the toggle, if you wish to save the payee for future.

11. Select ‘Continue’.

12. If this is a new payee you will be prompted to get a ‘One Time Password’, select ‘Get SMS’.

13. A code will be sent via SMS to your registered mobile number, enter the code in the ‘One Time Password’ box and select ‘Continue’.

14. Select the ‘From’ account from the list of your accounts.

15. Check you have selected the correct ‘To’ account, including updating the ‘Pay Type’ if required.

16. Type in the ‘Amount’ you wish to transfer.

17. Type in a ‘Your Reference’ if required - this will show on your statement.

18. Type in ‘Reference’ - this will show on the payees statement.

19. Select when you would like to make the transfer from the following options.

20. Tap ‘Pay’ to be taken to the transfer summary page.

21. Review the transfer details and select ‘Pay’ to confirm the transfer.

22. Tap ‘Done’.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Hover over the ‘Payments' in the top menu and choose ’Transfer Money'.

3. Use the ‘From’ dropdown box to select the account you wish to transfer the money out of.

4. Select a previously saved external account, or select the orange ‘New Payee’ box on the top right to transfer to a new account.

5. Select the transfer method.

6. Enter the transfer details for the account you are transferring to.

7. Select the transfer type.

8. Type in the ‘Amount’ you wish to transfer.

9. Select ‘When’ you wish to transfer.

10. Enter the Reference to appear on your statement.

11. Toggle ‘Yes’ or ‘No’ for the payee to see the same reference.

12. Add an optional message to the payee if required.

13. Click ‘Next’.

14. Review the details and ensure they are correct.

15. If this is the first time paying this account, you will be required to get an SMS. Scroll down and click, ‘Get SMS’.

16. An SMS will be sent containing a One Time Password to your registered mobile number. Enter the code from the body of the message in the ‘Enter your One Time Password’.

17. Click the orange ‘Submit’ button to transfer the money.

18. Select ‘Finish’ to return to your accounts, ‘New Transaction’ to start a new transfer, or ‘Print Receipt’ to print your receipt.

1. Log into the BankVic app.

2. Tap ‘Pay’ in the lower middle.

3. Tap the ‘BPAY’ button in the upper right.

4. If you’ve paid this recipient before, select the payee from your list. If you haven’t, tap ‘New’ in the upper right.

5. Complete the required payee details and amount.

6. Tap ‘Submit/Pay’ once complete.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Hover over the ‘Payments’ tab and select ‘BPAY’.

3. Choose which account you want to transfer from.

4. Choose from the list of Billers or click ‘New Biller’ and follow the relevant instructions.

5. Search for a Biller by typing in the Billers name and select ‘Search’.

6. Enter the Customer Reference Number.

7. Enter the Amount.

8. Select When and complete the payment.

9. Press Next to complete the payment.

10. Review the transaction details carefully and select Submit.

1. Once you have logged in to Internet Banking, your list of accounts will appear.

2. Click on ‘Payments' in the top menu.

3. Select choose ’Transfer Money'.

4. Use the ‘From’ dropdown box to select the account you wish to transfer the money out of.

5. Use the ‘To’ dropdown box to select the option you wish to transfer.

6. Select the transfer method.

7. Enter the transfer details for the account you are transferring to.

8. Select the transfer type.

9. Type in the ‘Amount’ you wish to transfer.

10. For a Future Payment, enter the future date you would like the funds to be sent, or

11. For a Recurring Payment, enter the payment frequency, start date, and end date.

12. Enter the Reference to appear on your statement.

13. Toggle ‘Yes’ or ‘No’ for the payee to see the same reference.

14. Add an optional message to the payee if required.

15. Click ‘Next’.

16. ‘Review and Submit’ your transfer. Review the details and ensure they are correct.

17. If this is the first time paying this account, scroll down and click, ‘Get SMS’. An SMS will be sent containing a One Time Password to your registered mobile number.

18. Enter the code from the body of the message in the ‘Enter your One Time Password’ box.

19. Click the orange ‘Submit’ button to transfer the money.

20. Select ‘Finish’ to return to your accounts, ‘New Transaction’ to start a new transfer, or ‘Print Receipt’ to print your receipt.

BankVic App – Internal Payments

1. After logging in to the BankVic app, tap ‘Pay’ in the bottom menu bar.

2. Tap ‘Transfer’ to transfer money between your own BankVic Accounts.

3. Select the ‘From’ account from the list of your accounts.

4. Select the ‘To’ account from the list of your accounts.

5. Type in the ‘Amount’ you wish to transfer.

6. Type in a ‘Description’ if required.

7. For Future Payments, select a future date for the transfer to take place.

8. For Recurring Payments, select the Start Date, Frequency, and choose a Payment Schedule.

9. Tap ‘Pay’ to be taken to the transfer summary page.

10. Review the transfer details and select ‘Pay’ to confirm the transfer.

11. Tap ‘Done’.

BankVic App – External Payments

1. After logging in to the BankVic app, tap ‘Pay’ in the bottom menu bar.

2. Tap ‘Pay Anyone’ to transfer money to an external account.

3. Under Choose a payee or biller select either ‘Payees' for an existing saved payee, or ‘New+’ for a new payee.

4. Select the ‘From’ account from the list of your accounts.

5. Check you have selected the correct ‘To’ account.

6. Type in the ‘Amount’ you wish to transfer.

7. Type in a ‘Description’ if required.

8. For Future Payments, select a future date for the transfer to take place.

9. For Recurring Payments, select the Start Date, Frequency, and choose a Payment Schedule.

10. Tap ‘Pay’ to be taken to the transfer summary page.

11. Review the transfer details and select ‘Pay’ to confirm the transfer.

12. Tap ‘Done’.

1. After you log in to Internet Banking, your Future Payments will show on the landing page, above your account list.

2. Click on the drop down to see a list of all future payments you have set up.

3. Click on the future payment you would like to alter or delete.

4. To delete the future payment from your account, press ‘Delete’.

5. To modify the future payment, press ‘Modify Payment’.

6. Click 'Next' and you will be taken to Review and Submit the Future Payment.

7. Review the details and press the orange ‘Submit’ button at the bottom of the page to finalise the changes.

1. Log in to the BankVic app using your pin, pattern or biometric feature.

2. Press ‘Pay’ in the bottom menu bar.

3. Press ‘Future Payments'.

4. Any Future Payments currently set up will be listed. Press the icon of the ‘Blue Coins’ next to the payment you wish to alter or delete.

5. Select ‘Delete’ - to delete the future payment from your account.

6. Select ‘Edit’ - to make changes to the future payment.

7. After you have made the changes, press ‘Update’.

8. Review the details and press ‘Confirm’ to finalise your changes.