We’re moving and changing with you

Statement frequency changes

With the vast majority of members now accessing accounts and reviewing transaction history via the BankVic app and internet banking, we’re adjusting our habits with you.

One such change is moving to quarterly statements for transaction, savings, term deposit and home loan accounts. From July, statements for these accounts will be sent quarterly, either by post or email depending on your chosen preference.

Transaction, savings, term deposits and loan account statement dates:

Most of our members already use internet banking and the BankVic app to check their transactions and account balances at any time, so changing the frequency of our paper statements is us moving and changing with you.

It also means we’ll reduce our impact on the environment by minimising the printed materials we produce – as a certified B Corporation (or B Corp), we’ve made a commitment to meeting the highest standards of environmental performance.

Credit card and overdraft accounts will still receive a monthly statement. 

Automated phone banking service is being retired

As usage of the BankVic app and internet banking have increased, demand for our automated self-service phone banking option has steadily decreased over time. This is reflected across banking more broadly, to the extent that the vendor has decommissioned the platform, which will take effect in November.

While we’ve investigated alternatives, the vast majority of our members already take advantage of the ease and convenience of our app and internet banking, so we’ve decided not to replace the phone banking service.

In coming months, we’ll be proactively communicating with our phone banking users to help them prepare for this change in a number of ways, including one-on-one support and guidance in setting up internet banking and/or the BankVic app, and in-person and online training sessions anyone can join to gain familiarity and comfort in the various ways to do your banking.

And as always, we’re available to help members with more complex banking needs over the phone and in our branches.