BankVic App Frequently Asked Questions

• iPhone users can download the latest app from the App Store.
• Android users can download the latest app from Google Play.

Register for internet banking by calling us on 13 63 73 option 3 (8am-6pm, Monday to Friday).

You can find your member number on your statement or on the welcome email you received when you first joined BankVic. If you can't find it, you can call us on 13 63 73.

If your app automatically updated from the previous version,  you will be able to log using your existing details.  If using biometrics (such as TouchID or FaceID)  you will now also be prompted to set a 6 digit PIN as a backup. 

If you are re-registering, or using a BankVic App for the first time you will need to key in your member number and your internet banking password to start using the app. 

Yes, you can use your existing details. However, when you next change your PIN, the new PIN will need to be 6 digits. The PIN should not be the same as your phone PIN.

It is now a requirement with the new App to have a fallback PIN.  The PIN will be 6 digits and should not be the same as your phone PIN.  This is so that you will be able to access the app if your biometrics don't work, such as when you are wearing a face mask or gloves.

Your member number is also the number you use to login to Internet Banking. You can find your member number on the welcome email you received when you first joined BankVic,  or on your eStatement.

If you're having trouble finding your member number, please contact us on 13 63 73

The BankVic app is compatible with recent model Apple and Android phones but may not be compatible on older devices or software. If you are having difficulty installing the new app, please update your phone software to the latest version. 

In the event that the phone is not compatible, you can still use Internet Banking from your phone. 

For tablets, it is recommended that you use Internet Banking, which has recently been improved.

Unfortunately, with the change to technology, this information is not carried over to the new app and will need to be reset.

To setup quick balance view: 
1. In the main menu go to Security and settings > Quick balance 
2. Tap the Off button to turn on quick balance
3. Select Manage quick balance 
4. Select your preferred account 
5. Save.

To set up savings goals:  
1. In the main menu go to Security and settings > Savings goal
2. Tap the Off button to turn on savings goal
3. Select Manage savings goal
4. Once saving goal is switched on you can manage or set up a new goal  from the home screen by swiping left to setup savings goal.

No, as this can cause security issues  you can not use the app on a jailbroken device. However you can still use Internet Banking on your device.

From the home page select 'Pay' at the bottom of the screen.

To make a payment select 'Pay' at the bottom of the home screen. 
You can also make a payment by selecting 'Accounts' at the bottom of the home page. Choose the account you wish to make the payment from and then select 'Pay'.

You can check the balance of your accounts by selecting 'Accounts' at the bottom of the home screen. Select the account to view your latest transaction.

BankVic currently supports iOS 11 or later on Apple devices and Android 6.0 or later on Android devices.

Absolutely. BankVic supports both Touch ID and Face ID. You’ll be prompted to enable Touch ID or Face ID when you first log in to the BankVic app. We don’t advise using this feature if someone else's Face and Touch ID are saved on your device as they will be able to access your banking and perform transactions. You can still use a passcode if you prefer.

In the main menu select Cards > Setup digital wallet.

Yes, if you have redraw available you can perform this in the BankVic app.

You can operate your BankVic account on up to 4x devices. We recommend using your Apple or Android devices for the best experience.

Quick balance lets you view one of your accounts from the home screen without logging on. Swipe left on the home screen to view your balance. 

To setup Quick Balance 
1. In the main menu go to Security and settings > Quick balance 
2. Tap the Off button to turn on quick balance
3. Select Manage quick balance 
4. Select your account
5. Save

Please note: A small number of members have found that the Quick Balance is not saving correctly. If this is the case, please delete the BankVic app from your device and re-install from your app store and try again.

What is a Savings Goal and how do I set it up?
You can set up a savings goal so you can keep track of your progress. 

To set up a Savings Goals 
1. In the main menu go to Security and settings > Savings goal
2. Tap the Off button to turn on savings goal
3. Select Manage savings goal
4. Once saving goal is switched on you can manage or set up a new goal  from the home screen by swiping left to setup savings goal.

BankVic doesn’t offer this feature at the moment but it's definitely something we're looking into. Be sure to keep an eye on our roadmap for exciting things we've got planned!

You can log out of the app when you are in the home screen by selecting Logout. 
You can also log out of the app when you are not on the Home page by clicking the arrow in the box in the top right hand corner.

1. In the main menu go to Security and settings > Quick balance 
2. Tap the Off button to turn on quick balance
3. Select Manage quick balance 
4. Select your account
5. Save

In the main menu select Cards > Manage cards

1. In the main menu go to Security and settings > Savings goal
2. Tap the Off button to turn on savings goal
3. Select Manage savings goal
4. Once saving goal is switched on you can manage or set up a new goal  from the home screen by swiping left to setup savings goal

In the main menu selcet Accounts > Interest details

On the home page select Accounts and the account you wish to know the details of. 
You can see the BSB number and your member number from this page. To get your 9 digit account number (x-ref) tap the coin symbol above your member number details.

On the home page above the Logout button.

In the main menu select Payments > Authorisation request

In the main menu select Payments > Authorisation request

Open banking can be found under My Details in the main menu.

In main menu select Get Help > Get in Touch
Contact Me has been replaced with Contact Us.

These messages will be displayed on the home page of the BankVic app.

Printing is not currently available from the app. Printing and downloading from the calculators is available on Internet Banking and the BankVic website. 

Download is not currently available from the app. Printing and downloading from the calculators is available on Internet Banking and the BankVic website. 

If you've forgotten your PIN and/or Pattern, you can follow these simple steps:

- Tap 'forgot' at the bottom of the login screen
- Enter your member number and access code (this is what you use to login to internet banking)
- Create a new PIN or Pattern
- If fingerprint or face ID is enabled on your device, you will be asked if you'd like to set this up so you don't need to worry about remembering your PIN and/or Pattern.

You can change your PIN and/or Pattern in the BankVic app by navigating to Settings & security > Security options > App login 
Then follow the prompts.

In the main menu, select My details > Address details

From the BankVic app, follow these simple steps:

1. From the main menu select Settings and security > My Settings > Security options
2. You can turn ‘Biometrics’ (on Android) or 'Touch ID/FaceID' (on iOS) on or off.

1. From the main menu select Settings and security > Security options 
2. You can then change your preffered logon method.

This has likely occurred as a security measure to protect your account.
The fastest way to unlock your account is to contact us for assistance on 13 63 73 (8am-6pm, Monday to Friday). As a security precaution, passwords will not be reset via email.

From the home page select 'Pay' at the bottom of the screen.

To make a payment select 'Pay' at the bottom of the home screen. 
You can also make a payment by selecting 'Accounts' at the bottom of the home page. Choose the account you wish to make the payment from and then select 'Pay'.

You can check the balance of your accounts by selecting 'Accounts' at the bottom of the home screen. Select the account to view your latest transaction.

It's simple! In the BankVic app follow these steps:

Press on the '$ Pay' icon on the bottom of the screen
Tap 'Manage PayIDs'
Tap 'Set up' then select PayID from the 'Choose contact option' list
Press save
Once you’ve set up your PayID, instead of sharing your BSB and account number with your friends, simply let them know your PayID and you’ll receive the money instantly into your chosen account.

Remember if you've already set up a PayID using your phone number or email with another financial institution you'll need to remove those so you can use your details with BankVic.

You will receive this message if someone tries to log in as you on a new phone for the first time.  
If you want to review which devices your app is authorised on you can view this in the main menu under Settings and Security >  Manage registered devices. 

At this time, internet banking passwords can only be changed via Internet Banking under Settings > Change Password

Simply open your BankVic app, select Pay > Pay anyone